Richmond and Twickenham's Bluebird Care has won the national Home Care Award for Respite Care.

The team from Bluebird Care Richmond & Twickenham travelled to Birmingham's NCC to receive the prestigious honour on a national stage – Best Respite Provider as judged by industry figureheads in the Home Care Awards 2024.

ITV's Sameena Ali-Khan announced the category and said: ""Providing accessible respite care aligns with their core values and provides a critical service to local residents.

"The Bluebird team has developed a process to allow seamless, stress-free access to person-centred respite care.

"Robust, safe, fully compliant, customer-focused care plans can be created at short notice – sometimes overnight – and this in turn provides an unforgettable, life-changing service."

Bluebird care has supported residents in Richmond borough to remain safe and happy at home for 16 years - they provide award winning bespoke home and live in care that's tailored to each individual.

Registered Manager Jacqui McPherson said: "We operate a fully inclusive respite service, meaning no enquiry is deemed 'too small' or 'too inconsequential'.

"From a daily one-hour visit across a week to a few days of live-in care, our mission is to support every Richmond borough resident who needs care.

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"This can look like support with hospital discharge and reablement, a few weeks of care after an illness, holiday cover for family members who are primary carers for their relatives, and much more."

Managing Directors Tim Rowland Jones and Peter Slough champion the Richmond & Twickenham team's respite service with Slough said: "Respite care holds a special place in our hearts.

"We have parents who have received respite care and it is a life-changing, and sometimes a life-saving, service.

"When you are told 'No' by company after company, to find a service that starts with 'Yes' and then delivers above and beyond expectation stays with you forever."

One customer, Mrs T, who is based in Twickenham said: "I had brilliant care. I'm convinced I wouldn't be alive without it."

Find out more about Bluebird Care here.