Twickenham B&Q submit planning application to extend delivery hours
By Heather Nicholls
5th Dec 2023 | Local News
The B&Q store, located at Fulwell in Twickenham has submitted a planning application to extend its 'click and collect' hours to Sundays and bank holidays.
The application seeks to "amend the hours for deliveries to the B&Q store to a single delivery, to facilitate 'click and collect' orders, on Sundays and Bank Holidays, between the hours of 10am and 5pm only.
It adds: "No change is proposed in respect of Monday to Saturdays and the proposed change excludes Christmas Day and Easter Sunday."
Currently, deliveries are not permitted to B&Q on Sundays and Bank Holidays, whereas deliveries to the adjacent Lidl store are permitted on these days, in order "to preserve the amenities of nearby occupants."
The application says that the change in hours would "ensure consistency in the customer retail offer and supports the viability and of the store and B&Q's e-commerce operation. "
It adds: "On balance, the proposals do not cause any harm to the amenity of local residents which are screened from the store by vegetation and background noise levels mean that the impact of an additional single delivery to the store on Sundays and Bank Holidays would be imperceptible.
The application also seeks to 'allow for the sale of food or convenience goods from part of the retail.
An environmental noise survey has been carried out by Hann Tucker Associates and it was found that there would be no excess noise over the background noise level.
So far, the application has received two objections.
One objection says: "As local residents, we are continuously polluted (noise, light and air) by the enormous number of HGVs going in and out of 50 South Road.
"The number of HGV deliveries to the 50 South Road site already significantly exceeds the estimated 14 HGVs per week when the site was given approval.
"There is absolutely no way this can happen on Sundays and Bank Holidays. I find it disgusting that Lidl and B&Q even have the cheek to apply when they have been so unhelpful with trying to work with local residents in reducing the sites impact on us."
It adds: "Along with the bus garage, I can't think of a bigger polluter in the Borough. The noise, light, air, and litter produced by the site is disgusting."
The other objection says: "There is already a high volume of traffic which impacts on residents. This amendment will only serve to further impact the already much-increased level of traffic and noise especially at weekends."
View the full planning application here.