Bluebird Care Richmond & Twickenham is encouraging residents to talk about death for Dying Matters Week.

This year's theme focuses on conversations surrounding death and Bluebird Care want Richmond and Twickenham residents to open up about the subject with loved ones. 

Registered Manager Jacqui McPherson explains that the topic should not be taboo, but instead allow individuals to be there for someone else in their time of need. 

"Talking about dying at home shouldn't be taboo. Our training breaks barriers, instilling confidence so our colleagues can have professional conversations about compassionate end-of-life care.

"Empowering those we care for in their most vulnerable moment is an honour. Ensuring their wishes around palliative and end-of-life care are observed to the letter is the most special service we provide,"says McPherson. 

She continues: "In sixteen years of service, we have delivered end-of-life care to many people in our borough – from Barnes and Kew to Hampton.

"One customer, who I'll call Mrs Jones to protect her anonymity, fractured her hip at home and refused all treatment. She had capacity and her wishes were observed with the understanding that she would require palliative support to spend her last days at home with her husband and family.

"We were informed that her decision would eventually lead to her death. Mrs Jones's live-in carer adjusted her support, working confidently alongside the District Nurses to manage her pain, provide emotional support, and preserve her independence and dignity.

"As her husband Mr Jones has significant short-term memory loss, this meant Mrs Jones's carer answered his questions around when his wife would 'be well enough to come back upstairs to bed' several times each day. Every member of Mrs Jones's care team was strongly supported with daily contact from our senior colleagues."

"Mrs Jones died several days after being discharged from the hospital with her husband and family by her side. Her live-in carer has been a strength of support, continuing to reside with Mr Jones, supporting him with the adjustment to life without his beloved wife."

"Her daughter said, 'Thank you all so much for the wonderful care you gave to Mum. You went the extra mile to ensure her life was happy and supported right to the end.'"

McPherson adds: "Let's talk about end-of-life care. Let's talk about dying. Death is the final journey we all take. We embrace the special moment and are thankful to be chosen to deliver this support.

"Respecting your choices, independence and dignity during that journey is what our Bluebirds are here to do."

To learn more about Bluebird Care Richmond & Twickenham, click here.

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